How do you perform secure messaging in Epic ASAP?

How do you perform secure messaging in Epic ASAP?

• A. Use In Basket or secure internal messaging to send patient-centered messages with appropriate privacy.
• B. Use external email with patient identifiers to communicate.
• C. Post messages on a public dashboard.
• D. Use printed letters mailed to patients.

Answer: (A)

Secure messaging in Epic ASAP uses built-in, private channels like In Basket or secure internal messaging to communicate with patients. This keeps protected health information within the Epic system, with encryption, access control, and audit trails, ensuring privacy and compliance while supporting timely, patient-centered communication. It allows you to send messages such as care instructions, appointment reminders, or test results securely, and patient replies are captured directly in the patient’s chart for continuity of care. External email with patient identifiers bypasses these protections and risks exposing PHI, public dashboards expose information to everyone, and mailed letters are not secure digital messaging and don’t provide the same speed, tracking, or integration benefits.

Secure messaging in Epic ASAP uses built-in, private channels like In Basket or secure internal messaging to communicate with patients. This keeps protected health information within the Epic system, with encryption, access control, and audit trails, ensuring privacy and compliance while supporting timely, patient-centered communication. It allows you to send messages such as care instructions, appointment reminders, or test results securely, and patient replies are captured directly in the patient’s chart for continuity of care. External email with patient identifiers bypasses these protections and risks exposing PHI, public dashboards expose information to everyone, and mailed letters are not secure digital messaging and don’t provide the same speed, tracking, or integration benefits.